Contact Us
Got a question about one of the casinos we cover, spotted something on the site that looks off, or just want to tell us we missed a brand worth reviewing? This page explains how to reach Best Casinos Canada and what we can (and can't) help with.
What we can help with
changelog.ca is an independent research and comparison site for Canadian players looking at online casinos. Reach out to us for things like:
- Corrections — a bonus term, wagering figure or licensing detail that's changed since we last checked it
- Suggestions for a casino brand you think deserves a review
- Feedback on how we rate and rank sites, including our comparison tables
- General questions about how Canadian online casinos work, bonuses, payments or game providers
- Reports of broken links, outdated offers or anything else that doesn't match what you find when you visit an operator's site
What we can't help with
Because Best Casinos Canada does not run a casino, hold player funds, or process deposits and withdrawals, there are some things outside our reach. If you have an issue with an actual account — a delayed withdrawal, a bonus dispute, a locked account or a billing question — that has to go through the casino operator directly, since only they can access your account and transaction history. Most licensed operators list a support email or live chat on their own site for exactly this reason.
If a dispute with an operator doesn't get resolved and you feel you need broader guidance on gambling responsibly or where to turn next, our Responsible Gambling page is a useful starting point, and our Terms and Conditions page sets out how we operate and what we're responsible for as a comparison site.
Before you contact us about a specific casino
A few quick checks often save a round-trip:
- Re-read the bonus terms on the operator's own promotions page — wagering requirements, maximum bet limits and game restrictions are usually listed there in full
- Check whether the offer is region-locked or excludes your province, since some promotions listed in CAD are not available everywhere in Canada
- Confirm you've completed any identity verification the operator requires, as this is the most common reason a withdrawal gets held up
- Look at the casino's own help centre or live chat first, since they can see your account and we can't
About our reviews and ratings
The brands you see ranked on changelog.ca, including names like Betninja, WinnerIsland and Zoccer, are researched and rated using the same criteria across the board — licensing signals, the range of games and software providers on offer, how bonus terms are written, and the payment options available to Canadian players. Commission from any operator we link to does not buy a higher position; it only covers the cost of running independent research. If you think a rating no longer reflects what a casino actually offers, that's exactly the kind of message we want to hear.
You can read more about who's behind the site and how we work on our About Us page.
What to include in your message
To help us answer accurately, it's worth mentioning:
- The name of the casino or page your message relates to
- What you saw versus what you expected to see, especially for bonus terms or ratings
- Roughly when you noticed the issue, since offers and terms change over time
- Your province, if the query relates to availability or a region-specific promotion
Response times
We review messages in the order they arrive. Corrections and factual reports are usually the quickest to action, since they involve verifying a single detail against the operator's current terms. Broader feedback or suggestions for new casinos to cover may take longer, as they feed into our next round of research rather than an immediate update.
Getting started while you wait
If you're partway through choosing a casino and don't want to lose momentum, our ranked list at the top of the site is a reasonable place to keep browsing — each entry shows the current headline offer and the conditions attached to it. Take your time with the terms before signing up anywhere, and if gambling is starting to feel like less of a game and more of a habit, our Responsible Gambling page has practical steps worth reading regardless of where you play.